Guide to traffic tickets
The driver is responsible for any traffic ticket that occurred during the rental. But if there is a ticket it will be sent to the address registered on the licence plate.
For Getaround Connect rentals, the driver is also responsible for infractions received due to bad parking for 48 hours after the end of the rental, however they are not responsible for paying the car parking.
How to contest the infraction ?
For cars registered in France:
2 cases can happen :
1) Ticket is emitted from France
Don’t pay the ticket yourself : you would lose the points associated with the infraction. Follow the contestation flow indicated on your ticket to nominate the driver. You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental. The driver will then receive the ticket at his address and, if necessary, he will be the one to lose license points.
2) Ticket is emitted from abroad No loss of point can be applied for a foreign ticket. Here we recommend you to make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
For cars registered in the UK:
There are two possible scenarios:
1) The penalty notice was issued in the country in which your vehicle is registered (UK penalty notice for a car registered in the UK, for example)
You should challenge the penalty notice by following the instructions on the notice (either online or by post). You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental.
The notice should then be issued to the driver – this is known as 'transfer of liability' by the authorities or parking company.
Don’t pay the fine if you are challenging the notice. Usually, paying is seen as an admission that the notice was right, so you won’t be able to challenge it once you've paid.
Warning: you must challenge the notice within 28 days, otherwise you will be responsible for any subsequent legal procedures.
2) The penalty notice was issued outside the country in which your vehicle is registered (French penalty notice for a car registered in the UK, for example)
No penalty points will be given for an offence committed abroad. If you receive a fine, we recommend paying it and sending us the receipt so that we can debit the driver's account as long as the rental conditions have been met. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
For cars registered in Germany AND Austria:
2 cases can happen :
1) Ticket is emitted from the country where your vehicle is registered
Don’t pay the ticket yourself : you would lose the points associated with the infraction. Follow the contestation flow indicated on your ticket to nominate the driver. You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental. You will also need to attach a copy of your check out agreement with the contest papers.
The driver will then receive the ticket at his address and, if necessary, he will be the one to lose license points.
2) Ticket is emitted from a country different than the country where your vehicle is registered No loss of point can be applied for a foreign ticket. Here we recommend you to make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
For cars registered in Belgium:
2 cases can happen :
1) Ticket is emitted from Belgium
A parking ticket: We recommend you to make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
Any other ticket Don’t pay the ticket yourself. Follow the contestation flow indicated on your ticket to nominate the driver. You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental. You will also need to attach a copy of your check out agreement with the contest papers.
The driver will then receive the ticket at his address and, if necessary, he will be the one to lose license points.
2) Ticket is emitted from abroad No loss of point can be applied for a foreign ticket. Here we recommend you make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
For cars registered in Spain:
2 cases can happen :
1) Ticket is emitted from Spain
The driver is Spanish
Don’t pay the ticket yourself : you would lose the points associated with the infraction. Follow the contestation flow indicated on your ticket to nominate the driver. You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental. You will also need to attach a copy of your check out agreement with the contest papers.
The driver will then receive the ticket at his address and, if necessary, he will be the one to lose license points.
The driver isn't Spanish
There is no loss of points Here we recommend you make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
There is a loss of points Don’t pay the ticket yourself : you would lose the points associated with the infraction. Follow the contestation flow indicated on your ticket to nominate the driver. You’ll find all the information you need on the driver on the rental page for which you received the ticket, by clicking on : traffic ticket received during the rental. You will also need Getaround to provide you a confirmation paper: you can ask for one in the same place. The driver will then receive the ticket at his address and, if necessary, he will be the one to lose license points.
2) Ticket is emitted from abroad No loss of point can be applied for a foreign ticket. Here we recommend you make sure the ticket was received during a rental on Getaround, then pay the ticket. You will then be able to contact us so we can charge the driver for the infraction as long as the rental conditions were respected. To ask us to charge the driver, go to Your rentals > [rental in question] > Traffic ticket received during the rental and follow the steps.
For France, Belgium, Germany, Austria & Spain
NB: If you have to pay the infraction, we will only refund you for the regular price of the infraction, not for the potential increased amount.
For UK
NB: If you have to pay the infraction at the reduced price, we will only refund you for the reduced price, and not for the potential increased amount.
ALL COUNTRIES
How can I be compensated for the trouble ?
In any case, to compensate from your trouble and potential mail fees, you are entitled to request a compensation. You will then receive 10.5€/30£. You can request this compensation on the website : Your rentals > [rental in question] > Traffic ticket received during the rental
How to contest a traffic ticket ?
Regardless of the situation you’re in, you will need some personal informations from the driver (address, license number …) to contest the traffic ticket. For your convenience, we gathered all the relevant info in a single place on the website : My rentals > [rental in question] > Traffic ticket received during the rental
French ticket for a car registered in France
In the case of a ticket issued by an automated control (automatic speed radars, traffic lights radars)
In order to know if you are in this case, you can check whether the ticket mentions “Contrôle automatisé” in the frame “Vous contestez avoir commis l’infraction”.
If you are in this case, the whole process can be done online via antai.gouv.fr. We recommend you to do the whole process online. However, if you prefer to do it via mail, be aware that you have to send a “Courrier Recommandé avec Accusé de Réception” (which costs around 6€).
In all other cases (e.g. parking tickets)
You have to nominate the driver by filling the “exemption request” form (usually at the back of the ticket) and sending it via a simple mail to the address marked on the form. (It used to be necessary to send a “Courrier Recommandé avec Accusé de Réception” but it is not anymore, since January 1st 2016)
Exemption requests can be made even after receiving an increased fines notice (“avis de majoration”). No increased fines will be charged (neither to you nor to the driver). However, we recommend you to process to the exemption request as soon as possible.
Spanish ticket for a car registered in Spain
Whatever the ticket is, you must report the driver by following the instructions for the driver's identification process detailed in the infraction (you receive them along with the fine notification). Contact us if you have questions on how to do it.
German ticket for a car registered in Germany
In Germany, the car owner is not in principle liable for an infraction which was committed by another driver (so-called “driver responsibility”): if the driver violates the traffic safety (e.g. speeding, crossing red traffic lights), you will receive a letter in the course of the relevant infraction. First, you will be sent a reply form whereupon the fine notice follows. From then on you have 14 days to contest the traffic ticket.
It may also happen that the authorities already are aware of the fact that you as the car owner were not the responsible for the infraction. In this case, you will receive a witness questionnaire.
Once you have been sent the penalty notice, you normally have several possibilities to contact the according authorities. Many fines offices offer you a online service free of charge to react to the traffic ticket. You will then need to use the login data specified in the reply form or the witness questionnaire.
If this is not the case, please fill in the reply form with the drivers’ information and send it back to the authorities, which sent you the letter in the first place. The authorities will then check whether the exemption request was made properly and then passes the fine notice on to the driver.
You can also send a fax to the authorities to declare your contestation. You will find the corresponding fax number in the fine notice.
Foreign ticket :
(i.e. tickets originating from a different country than the car’s registration country)
If you receive a ticket in a language you don’t understand, don’t hesitate to reach out to us for help
For any country, you must follow the instructions on the ticket to contest the ticket and nominate the driver. Depending on the countries, it is sometimes possible to do the whole process online (which we recommend). In other cases you’ll have to reply via simple mail.
Exception for dutch tickets : Because the Netherlands don’t (yet) allow car rental between individuals, it is impossible to nominate a different driver. You will have to pay the fine yourself and advance the costs. You can then send us a copy of the payment receipt, the payment receipt and the paper agreement (unless you used the mobile agreement) through our contact page. We will do our best to pay you back in the shortest possible delay, and will then charge the driver for the fine. Dutch tickets never include points loss.
