The renter must report a theft to the police within 24 hours. Getaround’s insurance will refund you the value of your vehicle, determined by an expert, or at the purchase price if your vehicle is less than 12 month old.
Getaround also covers cases of misappropriation, i.e. theft by the renter.
After 24h of lateness, you must file a report with the police and declare the theft to Getaround. The incident report is 100% online. Go to Getaround website (not the app), then Your rentals > Selected rental > Report an incident .
Our claims team cannot open an incident report by phone: it is your online incident report that triggers the opening of your claim file.
The process of meeting the renter in person and checking their identity makes misappropriation highly unlikely. This is why you must be uncompromising when performing these checks at check-in.
For Getaround Connect rentals, these verifications are taken care of by Getaround.