Updating my email address or password

Email address

To change your email address, go to your account settings.

Can't make the update yourself? Send us a message with the following information:

• Your original email address
• You new email address

We will then send you a secured link so you can send us a copy of your ID in order to verify your identity.

Password

If you’re able to sign in, you can update your password via your account settings.

If you’ve forgotten your password, click here to reset it. You’ll receive an email with a link to choose a new password.

Didn’t receive the link? It may take a while. Wait 5-10 minutes, and check your spam folder as well.

The link doesn’t work? Each time you request a new link, the previous links expire. You might be clicking on an outdated link.

• Wait 5 minutes, then delete all reset emails you received so far.
• Request a new link.
• Wait another 5 minutes.
• Make sure you click on the most recent email.

Password Requirements

We recommend choosing a unique password that you don’t use on other sites. A good password should be hard to guess, but easy to remember.

Your password must:

• be at least 8 characters long
• contain at least one upper case letter
• contain at least one lower case letter
• contain at least one number
• not be a common password, like "Qwerty123", "P@$$w0rd"...