If the car is damaged during your rental, Getaround’s insurance will cover the repairs. You should report any new damages to the owner immediately so they can submit a claim via their Getaround account to receive insurance coverage.
For any new damage(s) you fail to report, you will be liable to pay additional penalties.
Moreover, if you do not comply with our rental conditions, you risk losing the insurance coverage entirely.
If you are responsible for causing the damage or if it was caused by an unidentified third party:
In this case, you will be charged the repair costs up to the amount of the deductible. If you have purchased a Plus or Premium protection plan, the amount you must pay will be lower.
Example: for a rental with a deductible of 900 €,
If you cause several damages during your rental, the deductible will be applied for each individual damage. If you purchased the Plus or Premium plan, the corresponding deductible amount will only be applied to one of the damages (the one with the highest repair cost).
Example: if you subscribed to the Plus protection plan and cause 2 damages during your rental:
→ You’ll pay the reduced deductible (250 €) for damage #1, and the full repair cost (300 €) for damage #2, for a total of 550 €.
The deductible amount depends on the country in which you are renting and the category of the vehicle. You’ll find the complete list of deductible levels here.
If you are not responsible for causing the damages:
Our insurance provider determines liability for damage claims. If they conclude that you were not responsible for causing the damage(s), you will have nothing to pay.
In the event of an accident with a third party for which you are not responsible, the deductible (according to the protection plan purchased) will be applied at first. It will be reimbursed to you as soon as our insurance confirms that you are not responsible or once the third party has accepted the recourse made against them.
In the event of an accident with an unidentified third party, you will be held responsible for the damage(s).
If you and the owner reach an amicable private resolution, no additional fees will be applied.
From the moment Getaround becomes involved in the processing of a claim, you will be liable to pay a 40€ administrative fee (unless you subscribed to the premium protection).
Depending on the situation, additional fees may apply: