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What should I do if I can't reach the owner?

You will be able to contact the owner once they have accepted your request. If you have any specific requests to make that aren't in the Getaround filters (for example, you want to check the trunk's size before renting) you can detail this in your order message to the owner.

If your rental is confirmed and the owner isn't answering your messages: be patient. Owners don't always have time to answer right away or to check their email frequently. If you have tried contacting them on our messaging section, try and call them. Leave them a message so they can get back to you as soon as they can.

Our teams work to make sure our owners are available and that their calendar is up to date.

However, if the owner hasn't been answering you and your rental starts soon, we recommend you cancel it saying the owner couldn't provide the car. In this case, you will get a full refund for the rental and will be able to book a new one.

Warning: if you cancel a rental without giving the owner time to answer, they could ask for cancellation fees to be applied.

If you cancel your rental because the owner isn't answering you, take the time to report the owner to our team. To do so, go to the car page and click on "Report" below the calendar.

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