Guide to breakdowns and malfunctions

All vehicles are covered by Getaround’s roadside assistance. In the event of a breakdown, you must contact the 24/7 assistance, and inform the owner as soon as possible.

Roadside assistance includes:

• Breakdown service or towing the vehicle to the nearest garage.
• Cover of returning home or continuing the journey, and accommodation for the passengers.

For Spain, Germany, Austria & Belgium

If you bought an excess reduction option, our assistance partner will also be able to provide you with a replacement vehicle.

For France

If you bought an excess reduction option, our assistance partner will also be able to provide you with a replacement vehicle.

To contact the roadside assistance, go to your rental page and you'll have a link to contact them in the "Need help" section.

If you can, take a picture of the fuel gauge to have a trace of the fuel that was left at the time of the breakdown.

A €90 handling fee will apply. This fee must be paid by the owner if the vehicle was being used correctly before it broke down. If the breakdown was caused by incorrect use of the vehicle during the rental, you will be charge a 200€ handling fee.