To rent a car on Getaround, your profile needs to be verified by our team.
To rent an Getaround Connect car or a car in the category 3 (or 4), your profile needs to be verified by our team.
If your profile couldn't be verified, we invite you to check your emails. A email was sent to explain the reason of rejection, or potential additional documents required.
To make your profile verification easier make sure :
NB: The pictures you send us for verification need to be of the original and final documents. For instance, a temporary licence will not be accepted. Find more information on the conditions to rent a car here.
If your rental is about to start and your profile wasn't verified, you can contact us.
However, if your profile can't be verified because you can't provide the necessary documents, the owner unfortunately won't be able to do anything and you will need to cancel the rental.