Verifying my phone number

Article updated on 11/15/2021

Why verify my phone number

Having a verified phone number gives owners and Getaround a reliable way to contact you about your bookings or your account. Verifying phone numbers also helps us detect and prevent fraudulent behaviours.

How to verify my number

When booking a car or sending a rental request to an owner, you’ll be asked to complete your profile and verify your phone number.

Just follow the steps:

  • Enter your mobile number
  • You will instantly receive a SMS containing a 4-digit code
  • Type this code on the verification page

I'm not receiving mobile verification SMS

If you’re not receiving our sms, it might be because:

  • The country prefix is incorrect: make sure to select the right one.
  • Your phone number is entered incorrectly: edit your phone number and you’ll receive a new code.
  • You’re using a landline instead of a mobile phone number: please input a mobile phone number.
  • Your mobile carrier may be blocking the verification SMS that Getaround is sending. Please contact your mobile provider to confirm that verification texts are not blocked on your mobile account.

Please note that if you haven’t entered the verification code after 2 minutes, we’ll automatically call you to give it via a voicemail.

If you still haven't received a verification SMS or call after checking the most frequent troubleshooting reasons, please contact us here.

NB: Please note that you’ll have to verify your phone number again if you change it in your account.

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