You must enter your personal details accurately, as they are used to generate the rental agreement. Your account is specific to you, so you can’t let a friend or family member use it for a rental – they need to create their own account.
At check-in, the owner compares the details entered on the agreement to the details on your licence and bank card. If they don’t match, the owner will have to refuse the rental in accordance with our insurance conditions.
There are however a few exceptions: - If your maiden name on your licence is different from your last name on your bank card, you must show proof of your maiden name and married name to the owner at check-in. - If your last name has been shortened, on your bank card for example, you must show an additional identity document with your full name to the owner at check-in.
To update your first name, last name, birth date, driving license number or any other personal information, go to Your account > Edit my profile.
Please note that your profile will lose its "verified" status if you edit key personal information (such as name, birth date, and driving license information) and you will need to repeat the verification process before your next Getaround Connect rental. If you need to modify your information, please take into account the necessary processing time.
When booking a car, it’s important that you provide accurate information about your driving licence.
1. The licence number
On most European licences, you can find your licence number in section 5:
2. The date of first issue
On most European licences, you can find the date of issue on the back of the licence, in the B section.
Be careful: This date isn’t the same as the date on which your licence was physically printed. We need the date on which you obtained your B vehicle licence.
For foreign licences, you must enter the date on which you obtained your B licence (or equivalent).