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Guide to payment methods and settings

You must pay for the rental using a credit card in your own name. (NB: For Getaround Connect rentals, you can use a company card to pay for your rental.)

Accepted: Only payments made with a VISA and MASTERCARD are accepted. We also accept VISA Electron cards.

Not accepted: Cheques, cash, single-use credit cards, prepaid credit cards, Nickel, Maestro, Chase Manhattan, and KBC cards. PayPal is only accepted for rentals in Germany or Austria.

All Getaround transactions are protected by 3D Secure technology. If your card doesn't support 3D Secure, you won't be able to book or will need to call your bank. Read more about 3DS here.

Can I pay the owner directly in cash instead of paying via the site?

No. You must book and pay for your rental using the website, as it is this process that activates our insurance policy’s coverage of your rental. If an owner suggests that you forgo Getaround’s insurance by paying anywhere other than the website, they are running a risk and making you run one too.

You should never use cash to pay the owner, unless it's directly specified in the Getaround app or website. The first rental payment is always done through Getaround and never in cash, but some adjustments can be made in cash if you and the owner agree. In this case, this will be specified when doing the check out.

What should I do if I lost my payment card before the rental start?

When you pay on Getaround, you have to use a payment card under your name and first name, identical to the ones appearing on your Getaround account.

NB: For Getaround Connect Rentals, you can use your company card to pay for your rental.

If you lose your payment card before the rental start, you have to cancel the rental, and book it again with your new credit card. If cancellation fees are applied, you have 24h to contest them from your rental page so we can proceed to a full refund.

NB: if you show up at the check-in with no payment card, or a different one from the one used for the payment, the owner will have to refuse the rental.

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