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What should I do if I can't unlock the car on Getaround Connect ?

To unlock the car, go to your rental, and click on "Start the rental".

If the button is not accessible, several options are possible:

  • You didn't proceed to your driving license check, do it so you can start the rental
  • Your licence check failed, look at this help article to proceed to a new attempt

If the button is accessible but you can't open the car :

  • Go to your rental and click on "Contact us" so we can help you.

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