Guide to late returns

If the driver can’t return your car on time, it's imperative that they extend the rental via their rental page so the insurance coverage is also extended, otherwise any damages to the car will be their sole responsibility. Your coverage is not affected either way.

Note that the extension request can only be made via the driver’s account. However, you may need to validate their request on your end, depending on the case:

• On Getaround Connect rentals, the extension will be accepted automatically, provided you haven’t blocked the car’s calendar and there is no other rental booked for that same timeframe.
• On rentals with a key exchange, you’ll need to accept or reject the extension via your account.

If your car is not available or if you choose not to accept the extension, the driver must return the car on time. If they’re unable to extend even though the car is available and you’re willing to let them keep it for longer, they should immediately contact our customer support team to get help before the rental end time has been reached. Past that point, an extension will no longer be possible.

Late fees

If the driver doesn’t extend the rental and is late by more than 30 minutes, you’re entitled to a compensation of 10€ per started hour of lateness (10£ in the UK). In addition, the driver will have to pay the usual rental price for the extra time they had the car, so you’ll be compensated the same as you would be for an extension.

Some examples: if the driver returns the car 45 minutes late, that counts as 1 hour of lateness so you’ll receive 10€ in late fees. If the driver is late by 2 hours and 30 minutes, that counts as 3 hours of lateness so you’ll receive 30€ in late fees. In both cases, you’ll also get the normal compensation for extending the rental.

Note that you’re only entitled to late fees if the driver is more than 30 minutes late, otherwise they’re within the tolerated grace period. The maximum late fee that can be charged is 240€ (corresponding to 24 started hours of lateness). If after 24 hours the car still hasn’t been returned, you should report it to the police as stolen and let us know. Click here for more information.

Rentals with Getaround Connect

Fees will apply automatically starting from 30 minutes of lateness. If you want to waive them as a gesture to the driver, you have 24 hours from the end of the rental to opt out. To do so, go to Your Rentals > Ended rentals > Selected rental > Switch the toggle to “opt out.”

Rentals with a key exchange

You have 48 hours from the end of the rental to request compensation. To do so, wait until the car is back and then go to Your Rentals > Ended rentals > Select the rental > Click on “Request compensation for a late return.”