What are the force majeure situations where I can’t be compensated after a cancellation ?

Article updated on 11/15/2021

We set up our cancellation policy to avoid last minute cancellations, and reinforce trust on Getaround. However, some exceptional circumstances that are out of the hands of the owner or the driver can prevent performing the rental. In some cases, if Getaround considers that the cancellation reason expressed by the driver is a force majeure situation, Getaround can decide not to apply the cancellation policy and process to a full refund.

What situations are considered “force majeure” ?

Following situations enter “force majeure” and are admissible for full refund :

  • Sudden death or severe illness of the driver or close family.
  • Serious injury preventing the driver to perform the rental.
  • Natural disaster in the origin or destination location of the rental
  • Urgent travel restrictions or security alerts from the authorities
  • Citizen duty (ex : jury duty).

In these cases, you won’t be compensated for the cancellation.

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