Article last updated on: 03/04/2020 10:30 am
During this uncertain period, we’re constantly monitoring updates from the authorities and adapting our service in line with their recommendations.
To support medical and healthcare workers, we’ve established a program to offer them car rentals at minimal cost for their transport needs. If you would like to participate, click here.
Due to the current health and safety risks, we’re giving drivers and owners the possibility to cancel upcoming rentals free of charge.
Following the instructions of the authorities, we urge everyone to limit their trips to only the essential. If rentals do take place in your car, please follow these tips to stay safe.
As always, we’re asking drivers to return the car to the same location it was picked up from. As usual, repatriation fees will apply if the car is returned elsewhere.
What if you’re unable to meet the driver for a return without Getaround Connect?
Contact the driver to ensure that they’re able to hand over the keys safely, either through a letter box or with a neighbour. Remind them to take photos of the car upon return so you can check its condition: 8 exterior photos, fuel gauge, mileometer, seats.
If a driver is unable to return your car due to travel restrictions, you need to ask them to extend their rental.
What if an extension isn’t possible? Example: 30-day limit
Rentals with Getaround Connect Ask the driver to end the rental, and then book the car again. Make sure you accept the rental request, if you haven’t turned on Instant Booking, and keep communications open with the driver.
Rentals without Getaround Connect Ask the driver to extend the rental, and ensure you accept the extension. If this isn’t possible, contact customer support.
We’ve suspended all Getaround Connect requests until May at least. This includes installing and uninstalling a Getaround Connect box as well as maintenance work. We’ll start taking appointments again when the situation allows us.
The declaration of claims remains available however, as the garages have closed their doors, all the claims requiring repair cannot be treated before the end of the crisis. Our claims management team will direct you to an alternative option in order to compensate you as quickly as possible.
Our team is here for you throughout this difficult time. If you’re trying to get in touch with us, we ask for your patience and understanding that our customer support team may take longer than usual to reply.
If we’re informed that your car has been in contact with the virus, we’ll deactivate your listing. We’ll also ask you to quarantine the car for 96 hours or sanitise it before reactivating your listing.