Guide to rentals on Getaround

Getaround Connect Rentals

1. Rental request

As your Getaround Connect car will have Instant booking activated, drivers will be able to book it without you needing to accept manually. The profile of the driver is then verified by Getaround, particularly the driving license and identity documents of the driver.

2. Rental preparation

Before the beginning of the rental, leave the keys in your car, then close your car with your Smartphone : go to Your Cars, select your car then click on See on Getaround Connect > Close. The driver will be able to unlock the car as soon as the rental begins.

3. Beginning of the rental

The renter geolocates your car position on his smartphone 1 hour before the beginning of the rental. Once there, the driver will take 10 photos of the car, from different angles along with 2 photos of the interior. Then, they will unlock your vehicle with their smartphone. They take the keys, indicate the mileage and the fuel level, and then go! You then receive an email with the contract of beginning of the rental. During the rental, the renter uses your vehicle normally (meaning with the keys).

4. End of the rental

The renter must take pictures of your vehicle under 10 different angles along with two photos of the interior and then indicates the fuel level and mileage. He puts the keys back inside your car and locks it with his smartphone. You then receive an email with the contract of the end of the rental. You can then make a request to Getaround if any mileage or fuel adjustments must be made. If the driver damaged the car during the rental, they will have to report it from the app: you would then be notified by email. Once the rental is over, you can geolocate your car again with your smartphone. Once there, open it with your smartphone and get your keys back. You can then use your vehicle normally.

Always lock & unlock your vehicle with the application. Please, make sure that you remember it, it is very important. If you lock & unlock it with the keys, the renters will not be able to open it. And it also secures the car (immobilizer).

Key exchange rentals

Rental Request

When you receive a rental request, you have two options:

Accept, only if you can give your vehicle’s keys at the requested time and place. If you accept requests you cannot fulfill, your vehicle’s ranking will go down. Once you’ve accepted a request, the driver will have to pay and confirm.

Decline if the request, the meeting time or the meeting place doesn’t suit you.If your car is not available for the requested dates, update your calendar.

If you need more information to answer a request, call or text the driver.

Note: You will be informed by e-mail and text message if the renter confirms the rental. You will receive a checklist of the steps you must take to prepare the rental. The renter may not confirm the rental, as most people contact several owners before making their choice. For this reason, if you receive several rental requests for the same dates, we would advise that you accept them all. The first renter who pays gets to rent your car.

Starting the rental

The rental automatically starts in the beginning of the half-day (midnight for morning rentals, noon for afternoon rentals). You are in charge of providing and filling the rental agreement with the driver. The driver's signature is indispensable for insurance reasons.

Ending the rental

The rental automatically ends at the end of the half-day (noon for morning rentals, midnight for afternoon rentals).

You are in charge of providing and filling the rental agreement with the driver. The driver's signature is indispensable for insurance reasons.