New name, more possibilities! Learn more

What should I do if I'm late to return the car?

In case of late return of the car, you have to warn the owner as soon as possible. If you know you will be late to give the car back, make a request to extend the rental, otherwise you will not be covered by our insurance.

Your request can be approved or declined.

  • If the extension is approved: The amount of the rental will be automatically adjusted and you will benefit from the insurance coverage.

  • if the extension is declined, or the owner can't approve it: You'll have to return the vehicle at the date and hour originally planned, otherwise you won't be covered by our insurance and will be responsible for any damage to the vehicle.

If you return the vehicle later than expected, you'll owe 15€ (£15 in the UK) per started hour of lateness. This fee is waived if you are late by under 30 minutes. For example:

  • If you return the car 45 minutes late, you'll be charged 15€ / £.
  • If you return the car 2h30min late, you'll be charged 45€ / £.

You will also have to pay any additional rental duration and adjustments for gas and distance.

We remind you that after 24 hours of lateness, the owner of the car can report the vehicle as stolen and file a complaint against you to the police.

Was this article helpful?


Other articles that may be of assistance: