Driver - Miscellaneous
- Information for drivers about the coronavirus (COVID-19)
- Updating my email address or password
- Finding a new car after a cancellation
- Referring a friend
- Contacting the owner
- Managing alerts and notifications
- Can't log in or access certain features
- Understanding data protection and privacy
- Deleting my account
- What are the rental conditions for each vehicle category (eco, comfort, premium/privilege) ?
- What is the deductible?
- Can I use a declaration of loss / theft or copy of driving license to rent?
- What happens if I exceed the included mileage or return the vehicle with a different fuel level?
- I can’t get my profile verified on Getaround Connect, what should I do?
- What documents do I need to show at check-in?
- Under what circumstances can I get a full refund after a cancellation?
- What are the force majeure situations where I can be fully refunded after a cancellation?
- How can I end the rental?
- How could I be denied insurance coverage?
- How are rentals insured?
- Does Getaround have vehicles adapted for persons with impaired mobility?
- What should I do if I lost my payment card before the rental start?
- How does Instant Booking work?
- How does a classic rental work?
- Drivy becomes Getaround
- Can I attach a trailer to my rental?
- How do I enter my driving licence info properly?
- Adhered platform to the Generalitat de Cataluña Good Practices Code
- How is my account secured?
- The car I have booked has a Dash Camera, what’s it for?
- Understanding why my account is restricted
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