Driver - Rental details
- Starting and ending my rental
- Adding a secondary driver
- Extending or modifying rental dates
- Finding or editing my rental agreement
- Guide to the security deposit
- Refilling the fuel tank
- Cleanliness Rules
- Reporting a dirty or damaged car at check-in
- Guide to traffic tickets
- Understanding the mileage allowance
- Guide to cancellations and refunds
- Can't locate the car
- Can't unlock or lock the car
- Returning the car to the correct location
- Finding a new car after a cancellation
- Returning the car late
- Understanding the Congestion Charge
- Can I use a declaration of loss / theft or copy of driving license to rent?
- Publishing or modifying a review
- Contesting a review
- Why isn’t my review published on the owner’s profile?
- How can I edit or delete a review?
- What happens if I travel exceed the included mileage or return the vehicle with a different fuel level?
- I can’t get my profile verified on Getaround Connect, what should I do?
- What documents do I need to show at check-in?
- Under what circumstances can I get a full refund after a cancellation?
- What are the force majeure situations where I can be fully refunded after a cancellation?
- How can I end the rental?
- What should I do if I lost my payment card before the rental start?
- Understanding the Ultra Low Emission Zone (ULEZ)
- How does a classic rental work?
- What happens if I can't get the car back to where we agreed?
- The car I have booked has a Dash Camera, what’s it for?
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