By using our website, you accept the use of cookies to simplify your navigation, offer you tailored content and improve Getaround.
Learn more and customise
Drivy is now Getaround
New name, more possibilities!
Learn more
Log in
Questions?
List your car
List your car
How can we help you?
Drivers help center
Owners help center
Drivers help center
Starter's guide to renting a car
Details of a rental
Insurance and roadside assistance
Rental issues
Payments
Getaround Connect (Drivy Open)
Miscellaneous
Reviews
Back to drivers help center
Details of a rental
How can I extend or modify a rental?
How does a classical rental go?
Can the rented vehicle be driven by secondary drivers?
Do I have to clean the vehicle at the end of the rental period?
Can I use a declaration of loss / theft or copy of driving license to rent?
What do I do if I travel further than the included mileage or return the vehicle with a different fuel level?
How does the security deposit work?
Do I have to fill the gas tank?
How can I find a new vehicle if the owner cancelled the rental ?
Where can I find the rental agreement or edit it?
What documents do I need to show at check-in?
How can I report existing damages at the beginning of the rental ?
I can’t get my profile verified on Getaround Connect, what should I do?
What is the refund policy for cancellations on Getaround?
Under what circumstances can I get a full refund after a cancellation?
What are the force majeure situations where I can be fully refunded after a cancellation?
How can I start the rental?
How can I end the rental?
What should I do if I'm late to return the car?
What should I do if I lost my payment card before the rental start?
What should I do if I can't reach the owner?
Is the Congestion Charge included?
What happens if I can't get the car back to where we agreed?
The car I have booked has a Dash Camera, what’s it for?
What is the Ultra Low Emission Zone and is it included?
Oops! No results found.