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Confinement (COVID-19): Free cancellations. Reduced prices for long rentals.
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Drivers help center
Getting Started
Rental details
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Getaround Connect (Drivy Open)
Miscellaneous
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Driver - Rental details
Starting and ending my rental
Adding a secondary driver
Extending or modifying rental dates
Finding or editing my rental agreement
Guide to the security deposit
Refilling the fuel tank
Cleanliness Rules
Reporting a dirty or damaged car at check-in
Guide to traffic tickets
Understanding the mileage allowance
Guide to cancellations and refunds
Can't locate the car
Can't unlock or lock the car
Returning the car to the correct location
Finding a new car after a cancellation
Returning the car late
Understanding the Congestion Charge
Can I use a declaration of loss / theft or copy of driving license to rent?
Publishing or modifying a review
Contesting a review
Why isn’t my review published on the owner’s profile?
How can I edit or delete a review?
What happens if I travel exceed the included mileage or return the vehicle with a different fuel level?
I can’t get my profile verified on Getaround Connect, what should I do?
What documents do I need to show at check-in?
Under what circumstances can I get a full refund after a cancellation?
What are the force majeure situations where I can be fully refunded after a cancellation?
How can I end the rental?
What should I do if I lost my payment card before the rental start?
Understanding the Ultra Low Emission Zone (ULEZ)
How does a classic rental work?
What happens if I can't get the car back to where we agreed?
The car I have booked has a Dash Camera, what’s it for?
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