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Confinement (COVID-19): Free cancellations. Reduced prices for long rentals.

Peer to peer car rental - Getaround Peer to peer car rental - Getaround
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Drivers help center
  • Getting Started
  • Rental details
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  • Getaround Connect (Drivy Open)
  • Miscellaneous
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Driver - Rental details

  • Starting and ending my rental
  • Adding a secondary driver
  • Extending or modifying rental dates
  • Finding or editing my rental agreement
  • Guide to the security deposit
  • Refilling the fuel tank
  • Cleanliness Rules
  • Reporting a dirty or damaged car at check-in
  • Guide to traffic tickets
  • Understanding the mileage allowance
  • Guide to cancellations and refunds
  • Can't locate the car
  • Can't unlock or lock the car
  • Returning the car to the correct location
  • Finding a new car after a cancellation
  • Returning the car late
  • Understanding the Congestion Charge
  • Can I use a declaration of loss / theft or copy of driving license to rent?
  • Publishing or modifying a review
  • Contesting a review
  • Why isn’t my review published on the owner’s profile?
  • How can I edit or delete a review?
  • What happens if I travel exceed the included mileage or return the vehicle with a different fuel level?
  • I can’t get my profile verified on Getaround Connect, what should I do?
  • What documents do I need to show at check-in?
  • Under what circumstances can I get a full refund after a cancellation?
  • What are the force majeure situations where I can be fully refunded after a cancellation?
  • How can I end the rental?
  • What should I do if I lost my payment card before the rental start?
  • Understanding the Ultra Low Emission Zone (ULEZ)
  • How does a classic rental work?
  • What happens if I can't get the car back to where we agreed?
  • The car I have booked has a Dash Camera, what’s it for?
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