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Confinement (COVID-19): Free cancellations. Reduced prices for long rentals.

Getaround’s success relies on the trust we’ve built with our users

Just as our app makes it easy to get a car, we believe it should be easy to understand how and why we use the information you share with us. This page explains how we collect, use and protect personal data at Getaround. For further information:

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An approach to data build around 4 pillars

We keep your data secured

When you use Getaround, you trust us with your data. Our teams work around the clock to protect it from fraud, abuse, and unauthorized access.
We’ve also implemented strict rules to make sure only the bare minimum of employees have access to the basic information they need to make their job. And we’ve committed not to sell your data - to anyone.

We use data to build trust and safety

When you come to Getaround, you expect to interact with trustworthy drivers and find safe cars. We learnt to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.
We also automatically check identity documents and driving licences for Getaround Connect rentals to keep frauders out of our community.

We use data to improve your experience

We work every day at Getaround to make sure our service fits your needs. We use data as a source of feedback to improve our website and app or to develop new features and tools.
We store some information to spare you the burden of re-entering it every time you use Getaround. And we use you geolocation to find the Getaround cars around you and help you get to it.

We provide you the necessary tools to control your data

Through the settings of your Getaround account or on your device, you can modify your personal information or personalize your cookie preferences at any time.
We’ve also set up a dedicated email address in case you want to ask us questions on our personal data protection policy or if you want to access to, modify or delete your personal data.

Our answers to your questions

Getaround uses the same definition than the GDPR to qualify what is personal data and what isn’t. As a consequence, we define ‘personal data’ as any information relating to an identified or identifiable person who can be identified, directly or indirectly, whether by reference to a name, an identification number, a phone number, an address, an online identifier…
Getaround collects information to help make your experience not only possible, but also great, whether that’s connecting owners and drivers, helping you get the car you need, improving safety, or keeping you in touch with us. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location to display the Getaround cars that are around you.
We automatically check identity documents and driving licences for Getaround Connect rentals for Insurance purposes but also to keep frauders out of our community.
Some of Getaround’s products, services, and features involve sharing information with other users. For example, when you book a car, your account basic information and grade are shared with the owner. We may also share your information for functional reasons with our insurance or assistance partners, or in the event of a dispute or other legal case, as obliged by the law.
At Getaround, we take the security of your data very seriously. Out tech teams use technical safeguards like encryption, authentication, fraud detection, and secure software development to protect your information. We also have a team dedicated to data security and privacy working around the clock to prevent theft, fraud, or abuse of your information.
No, and we’re committed not to sell your data - to anyone.
Getaround keeps your basic information as long as you have an account. You can delete your account at any time within our website. Getaround may keep some information after your account deletion, including when we’re required to by law, if there are outstanding issues related to your account (like due payments), or if it’s necessary for safety and security purposes.
You can always change your information directly though the settings of your account. You can also send us a request to access, modify or delete your personal data by sending us an email at [email protected] .
We’ve set up a dedicated email address - [email protected] - in case you want to ask us questions on our privacy policy or if you want to access to, modify or delete your personal data.
See the help center