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How can I be compensated if the vehicle is returned dirty ?

The driver is supposed to return the car as clean as you gave him to him at the beginning of the rental.

If the car is exceptionally dirty, you can request to be compensated as follows:

  • Interior 30€/£
  • Exterior 30€/£
  • Smoke 15€/£

If the stains or dirtiness require the intervention of a professional, contact us before cleaning the car to provide photos of the vehicle and a quote for the cleaning.

You have 48h to ask for a compensation after the end of the rental.

To ask for a compensation, go to Your rentals > Ended rentals > Selected rental > Compensation for delay or dirt. You will have to attach the paper agreement (only if you didn't use a mobile agreement) and describe the dirtiness of the car. Also attach photos, indispensable to the processing of your request.

NB: If the car requires professional cleaning, Getaround will only refund the cleaning bill but won't apply the fee.

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