The rental process
- Where can I find the rental agreement or edit it?
- What do I do if the driver travels further than expected or returns the vehicle with a different level of fuel?
- Does the driver have to return the vehicle with the same level of fuel ?
- How can I extend or modify a rental?
- How can I accept additional drivers ?
- Does the driver have to clean the vehicle at the end of the rental?
- How can I report an incident?
- Can someone other than the renter come and pick up the car?
- I will not be available for pickup or return. Can I ask someone else to do it for me?
- Should I ask for a deposit cheque or proof of address?
- How can I prepare for my upcoming rental?
- What is the cancellation policy on Getaround?
- How can I request compensation after a cancellation?
- What are the force majeure situations where I can’t be compensated after a cancellation ?
- How can I offer the cancellation fees to the driver?
- How do I start the rental ?
- How can I end the rental ?
- What do I need to check at the beginning of the rental?
