Fuel rules

The cost of fuel is not included in the rental price. If you returns the car with less fuel than was recorded at the beginning of their rental, you will be charged the difference, and a small portion will be retained by Getaround. If you return the car with more fuel than at the start of the rental, the difference will be charged to the owner, and a refund issued to you based on the current fuel prices.

There’s a discrepancy between the Connect device readings and the gauge level: what should I do?

When picking up and returning the vehicle, you may notice a difference between the fuel level they see on the vehicle's gauge and the level recorded by the Getaround Connect device shown in the app.

• If you notice a difference at the beginning of the rental, you must report it during the fuel reading step of the check-in process. You should provide a photo of the fuel gauge, as well as the fuel level in percentage. In order to have the same level of information at the beginning and end of the rental, you will be required to make this declaration again at the end of the rental (photo of the gauge and percentage reading).

• If you notice a difference at the end of the rental, you must report it during the fuel reading step of the vehicle's return inspection. You will need to provide a photo as well as a fuel reading in percentage.

Which levels will be taken into account in these cases ?

For most rentals, the readings from the Getaround Connect device are the ones considered by Getaround: meaning they are used to calculate the fuel adjustment.

However, in case of declaration(s) from you, Getaround may need to modify the fuel levels that will be used to calculate the fuel adjustment.

In which cases does Getaround verify the fuel levels ?

The Getaround team verifies the readings as soon as they are deemed significant for the amount of the adjustment.

• The system calculates the adjustment that would have occurred using only the readings from the Getaround Connect device (Adjustment A).

• The system calculates the adjustment that would have occurred using your manual readings. If there is only one manual reading by you at the end of the rental, the system takes the Getaround Connect reading for the beginning of the rental. (Adjustment B)

If the difference between these two adjustments (A vs B) is more than 15% of the tank capacity, Getaround handles the case and decides which adjustment to apply, using the Getaround Connect readings and the information provided by you.

Why does Getaround apply this 15% difference rule?

The fuel gauge in cars is an imperfect measuring tool because the reading can be affected by factors such as sloping ground, vehicle heating level, outside temperature, etc. Therefore, readings always have a margin of error.

Furthermore, most vehicles have fuel gauges representing the level with decreasing light bars.

These bars are more approximate than a gauge with a needle. They also represent fuel level segments without indicating whether the vehicle is at the bottom or top of that segment, unlike the Getaround Connect device, which is more precise.

These segments typically represent 15% of the tank capacity.

Getaround has therefore decided to implement a fuel level adjustment rule when the difference is greater than 15%.

Examples

Example 1

                                                                                               

	Level collected by the Getaround Connect device	Level declared by the Driver
At check-in	100%	90%
At check-out	85%	80%
Difference between the values	15% difference	10% difference

*confirmed by Getaround after verifying the Connect device and the photos of the gauge taken by the Driver

Difference between 15% and 10% = 5% => No adjustment is applied

Example 2

                                                                                               

	Level collected by the Getaround Connect device	Level declared by the Driver
At check-in	65%	80%
At check-out	100%	100%
Difference between the values	35% difference	20% difference

*confirmed by Getaround after verifying the Connect device and the photos of the gauge taken by the Driver

Difference between 35% and 20% = 15% => No adjustment is applied

Example 3

                                                                                               

	Level collected by the Getaround Connect device	Level declared by the Driver
At check-in	70%	50%
At check-out	80%	100%
Difference between the values	10% difference	50% difference

*confirmed by Getaround after verifying the Connect device and the photos of the gauge taken by the Driver

Difference between 10% and 50% = 40% => Getaround takes into account the level declared by the Driver and applies the corresponding compensation

Example 4

                                                                                               

	Level collected by the Getaround Connect device	Level declared by the Driver
At check-in	100%	None (we use the automatic reading : 100%)
At check-out	85%	80%*
Difference between the values	15% difference	20% difference

*confirmed by Getaround after verifying the Connect device and the photos of the gauge taken by the Driver

Difference between 15% and 20% = 40% => No adjustment is applied