Fuel is not included in the price of a rental. You should therefore return the vehicle with the same fuel level as it had at the start of the rental.
If the fuel level is lower at check-out, the owner can adjust the price to compensate for the difference. If the fuel level is higher at check-out, you can make an adjustment yourself, if the owner didn't take care of it for you.
If you are using a paper agreement, go to our website, then Your rentals > [relevant rental] > ‘Request a price update (fuel)’, which is available up to 48 hours after check-out.
If you are updating the price using a mobile agreement, make sure that the owner taps ‘Proceed with update’ once the agreement has been signed.
The driven distance is automatically calculated by the device inside the car. There is no need to make note of the car’s mileage.
In most vehicles, the fuel level will also be recorded automatically by our device. Otherwise, you will need to input the fuel level manually at check in and check out. For rentals with automatic fuel readings, you’ll only be charged or refunded for fuel if the difference between the fuel level at checkin and checkout is equal or more than 5%.
If you drove more than the included mileage or if you give the car back with a different fuel level than at the start, an adjustment will be made after the rental (more information here).
For automatic adjustments on Getaround Connect rentals, the price per liter of fuel is fixed depending on the location of the rental:
|Norway||kr 26,35||kr 26,10|
Additionally, you will be charged 0,60€ (0,60£ in the UK, kr 6 in Norway) per missing liter for the refill service.
In the case of a Getaround Connect rental where the fuel level wasn't read automatically, you can request an adjustment on the website, via Your rentals > [relevant rental] > ‘Request a price update (fuel)’. You have 48 hours after check-out to request the adjustment.