Understanding how fuel works

The cost of fuel is not included in the rental price. If you returns the car with less fuel than was recorded at the beginning of their rental, you will be charged the difference. If you return the car with more fuel than at the start of the rental, the difference will be charged to the owner, and a refund issued to you based on the current fuel prices.

Fuel for paper and Meet Owner rentals

Paper agreement

If you are using a paper agreement, go to our website, then Your rentals > [relevant rental] > ‘Request a price update (fuel)’, which is available up to 2 business days after check-out.

After 2 business days it is no longer possible to request an adjustment. Any request that has been received more than 2 business days after the rental has ended, will be declined.

Meet Owner rental agreement

At the beginning and end of your rental, you will be asked to indicate the fuel level, and take a photo

1. At checkin and checkout you will always be asked to take a clear picture of the fuel gauge on the dashboard, making sure the levels are clearly readable.
2. We will then also ask you to confirm the dashboard levels by adjusting the fuel levels in the app.
3. At checkout, if the fuel tank size is indicated in the car listing, you will be charged or refunded automatically based on the fuel level you have declared. Otherwise, you have two business days to request a fuel adjustment via the Getaround app by going on the rental page.

Getaround Connect Rentals

Not all Cars that have a Getaround Connect box are able to detect the fuel levels automatically. Depending on the type of car you rented, the process for recording fuel levels is different. In the following article, we will explain to you how the checkin and checkout readings for fuel works, no matter which car you booked.

Getaround Connect automatic readings

If the Getaround Connect box in your car is able to detect the fuel levels automatically, the levels will be detected at the checkin and checkout of the rental.

You will be asked to take clear pictures of the fuel gauge on the dashboard, both at the beginning and end of the rental.

As a Driver, you will be invited to report through the App any difference between the dashboard levels and the automatic levels declared by the device.

To know what to do in case of a discrepancy, check out this article.

Getaround Connect with manual readings

If the Getaround Connect box in your car is not able to detect the fuel levels automatically, the system will always ask you to input the fuel levels manually.

How to add the correct fuel levels?

1. At checkin and checkout you will always be asked to take a clear picture of the fuel gauge on the dashboard, making sure the levels are clearly readable.
2. We will then also ask you to confirm the dashboard levels by adjusting the fuel levels in the app.
3. After the checkout, you have two business days to request an adjustment on the website or the app, via Your rentals > [relevant rental] > ‘Request a price update (fuel)’.