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What should I do if I can't reach the driver?

You will be able to contact the driver as soon as they have sent you a request.

If you need some information from the driver and they are not answering your messages: be patient. Drivers don't always have time to answer right away or to check their email frequently. If you have tried contacting them on our messaging app, try and call them. Leave them a message with the brand of your car and the dates of your rental on Getaround.

However, if the driver hasn't been answering you and your rental is starting soon, we recommend you cancel it saying the driver wasn't available. In this case, penalty fees may be applied to the driver and you will be compensated.

Warning: if you cancel a rental without giving the driver time to answer, compensation may not be applied.

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